Introduction to Lived Experience and Active Listening
CPD Certified Online Training Approved by Skills for Care

Lived Experience at a glance

  • 3-year nationally recognised certificate
  • 1 hour and 37 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
  • Videos include subtitles
£24.95 + VAT
Group Rates also available

‘Lived experience’ describes people’s first-hand accounts of health and care. How they experience services is often affected by their own personal circumstances, for example, whether they have a family or whether they are in work.

Gathering the views of those that use your services, can help bring issues to life by illustrating the scale of what people are dealing with in their daily lives and the practical challenges they face by enabling them to voice their opinions and identify good practice and areas of concern.

Healthwatch Essex is an independent voice for the people of Essex. They gather and represent people’s views about health and care services in the county to help improve them. Their current training offer reflects the work they do in engaging with local communities, using active and positive listening skills, and the principles of inclusion. They have recently been commissioned to run face-to-face training with local clinical commissioning groups, hospitals, GP representation groups and PALS. This training is now available in a video online format making it accessible to anyone or any organisation, providing participants with the skills they need to collect and represent the voice of whoever they engage with.

ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.

If you engage the public as part of your work in the health and social care sector and would be interested in training, get in touch.

For more information on this and details of using our program in your organisation, please contact us.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Health and social care professionals especially those working in the disability, community development, mental health, drugs and rehabilitation and youth sectors 
  • Hospitals/Clinical commissioning groups 
  • PALS (Patient Advice and Liaison Service) 
  • HR 
  • Communications 
  • GP surgeries 
  • Practice Managers 
  • Patient Participation Groups 
  • Patient Experience Forums 
  • Community care providers 
  • Private health companies 
  • Dental practices 
  • Volunteers 
  • Funders 
  • Local authorities/County Councils 
  • Insight/Engagement teams 
  • Borough councils 
  • District councils

This course comes with 4.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hour and 37 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Facilitation Skill
  • What is facilitation
  • Skillset
  • Motivators
  • NAOMIE
  • Tools and Techniques
  • Why are you listening
  • Silence and Listening
  • Leadership and communication
  • Presentation Skills
  • When was the Last Time Someone did not Listen
  • How to Prepare
  • Practice and Reflection
  • Active and Pseudo Listening
  • A Good Presentation
  • Distractions
  • Practice active listening
  • Power of voice and lived experience
  • Getting to know your Community
  • Know Your Service
  • Equality and Diversity and the Law
  • Free student first aid program leaflet
  • Healthwatch Essex who designed this course web link
  • Lived Experience - Jargon Buster Handout
  • Lived Experience - Student Manual
  • Visit the First Aid Show free for first aid and medical videos

What People are Saying

“I am extremely pleased to let you know that this e-learning module was accessible with my screen reader and generally very intuitive. As a trained counsellor I found the content extremely valuable, particularly the area on active listening and feel that our volunteers and sensory team would benefit by having this as a qualification.”

- Terri, Sensory Training Facilitator Dignity Champion - Essex Cares from essex

“Overall, I learned a lot and enjoyed the opportunity for self-reflection and learning - thinking through the questions raised and then hearing the insights of the presenters. Congratulations on an excellent course.”

- Matt, Bupa from Essex
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