How users experience services is affected by their own personal circumstances. Gathering the views of people that use your services can help bring issues to life, by illustrating what some are dealing with in their daily lives and the challenges they face. Collecting this valuable information enables you to improve your service, taking into account their concerns and adapting your methods to suit everyone’s needs.
Active listening is a communication technique used in counselling, training and conflict resolution. It requires the listener to:
- Fully concentrate
- Understand what someone is saying
- Interpret body language
- Respond correctly
- Record and remember key points
What’s the benefit?
- Transparency and accountability for organisational decisions
- Improved services
- Feedback supports applications for funding and investment
- Increased trust and credibility within your community
Who needs it?
If you or your organisation deals directly with the public or any public-funded services, it’s great to demonstrate that you’re listening to users.
Here are some examples of the types of organisations that would benefit from this online course:
- Health and social care
- Rehabilitation Services
- Local Healthwatches
- Clinical commissioning groups
- Patient Advice and Liaison Service
- Patient Participation Groups
- Community care providers
- Private healthcare
- Dental practices
- Third sector organisations
- HR teams
- Youth services
- Employment organisations
Online learning is cheap, easy and convenient. A learning portal enables you to log in and track the progress of your staff, making managing training an effortless task.
If you require multiple courses or want to discuss your requirements, we can offer group rates and tailored solutions to serve your needs.
Give us a call on 01206 805359 or visit www.prolivedexperience.co.uk and select “discounts”. Your complete training solution! Offering a full suite of over 200 courses, ProTrainings is the perfect training partner. See the full selection at www.protrainings.eu.
The ProTrainings network is comprised of over 1,000 highly trained instructors, meaning we have full coverage of the UK.